1. User Agreement
In creating an account, you agree to: (a) review the pricing to be charged for your use of the services; and (b) authorize Laundry Express, LLC and its affiliates to charge your card for any and all fees incurred by your use of service: and (c) laundry will not be delivered if orders are not paid. Laundry Express, LLC reserves the right to hold back deliveries until there is payment for services rendered.
2. User Contact Consent
You agree that Laundry Express, LLC may contact you by automated text messages, emails, and customer support phone calls with information about the services and your account.
3. Damaged Items
Damaged items rarely occur. Taking care of your garments is our number one priority. While we are very cautious to treat all garments carefully, we cannot always guarantee against color loss, bleeding or shrinkage of garments.
Claims must be reported to Laundry Express, LLC within seven (7) days of delivery. Claims submitted more than seven (7) days after the delivery will not be considered. Laundry Express, LLC does not take responsibility for any loose items causing damage when submitted such as lipstick, pens, and lighters.
3.1 Damaged Wash & Fold: For any wash & fold items deemed damaged, Laundry Express, LLC may reimburse you by either:
4. Lost Items
There is an inherent risk in sending garments for cleaning and there is potential for these garments to get lost. Laundry Express, LLC has implemented measures designed to prevent the situations of lost items from happening, but Laundry Express, LLC cannot guarantee that such situations will never happen.
Any lost item must be reported within 7 days of the delivery of the garments. Claims submitted more than seven (7) days after the delivery will not be considered.
Laundry Express, LLC does not take responsibility for any loose items lost when submitted such as watches, jewelry, Airpods, or cufflinks.
4.1 Lost Wash & Fold: For any wash & fold items deemed lost by Laundry Express, LLC, Laundry Express, LLC may reimburse you by either:
Laundry Express, LLC allows customers to leave orders outside residences or with a doorman, provided the customer gives scheduling consent. However, once delivery has been made, we will not be held responsible for loss or damage of any items. All pickups & deliveries are photographed when left outside residences.
6. Pricing & Fees
Laundry Express, LLC reserves the right to charge for Missed Pickups ($15) in the event that a pickup is missed by the customer.
6.1 Unpaid Bills: If we retry and are not able to successfully charge the payment method you have on file, we will temporarily block your account from scheduling new orders until your payment information has been updated and your unpaid balance has been settled. We will then send you regular notifications, reminding you to update your payment information. If we are unable to receive compensation within 2 months of your clothes being processed, we reserve the right to then transfer the uncollected balance to a collections agency.