Our Wichita Laundry Service FAQs

How do I know if I'm in your laundry service area?

If you are in Wichita, Andover, or Derby, chances are you are in our laundry service area! Simply schedule a pickup and follow the prompts, or give Laundry Express a call at 316-847-9274 (WASH) and we will check for you.

When will my laundry be picked up and returned?

When would you like? :-) Select your date and time slot when you place your order!

How will I be billed?

For residential accounts, once your laundry service order is complete we will bill the credit/debit card on file on your account and email you a detailed receipt plus include a paper copy with your returned laundry service order. For commercial accounts, various payment options are available.

Is there a delivery charge?

Absolutely not! There are no pick up or delivery fees.

Is there a minimum charge?

Yes, there is a minimum charge of $35 per order.

Can I schedule recurring laundry service, like weekly or every other week?

Absolutely! When you place an order, just select the recurring time period you would like for your laundry service and you are all set!

What if I am not home when you pick up and deliver?

That’s the beauty of our laundry service, it is completely contactless! Just leave your laundry somewhere we can easily access it. Whenever possible, please select a drop-off site that’s protected from the elements.

Will my clothes be washed or dried with other customer’s clothes?

NO WAY! Our clients’ laundry is ALWAYS processed in separate machines to ensure a professional laundry service.

Do you treat stains?

Yes! While we are usually successful at removing stains, we cannot guarantee we will be able to remove all of them. You can pre-treat the stain if you wish before putting the garment in the bag, then when we pre-treat it again it will increase the odds of success!

Our laundry service is very good, but we admit...we can’t work miracles!

Where is laundry left for pickup/drop-off?

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front porch, in a garage, or with their building manager. We also use common sense and watch the Wichita weather. If a torrential downpour or blizzard is coming, we’ll contact you and make alternate plans for your laundry delivery.

Do you pick up and deliver to apartments?

Absolutely! Many of our laundry service clients live in apartments in the Wichita area. When you create your account, just make sure you put your apartment number in your address. (Apartment complex name, where your building is located, what floor, etc would be helpful as well in the Delivery Instructions.)

Do you wash comforters?

Absolutely! In fact it is recommended in order to maintain a healthy sleep environment that comforters are cleaned a MINIMUM of 4 times each year! We use gigantic washers and dryers that can handle any comforter size. Your comforter is cleaned and returned to you in a zippered comforter bag for your convenience. (Please note that comforters do incur a separate charge from regular laundry. )

I am allergic to some laundry products. Can I still use your service?

Absolutely! We have hypoallergenic laundry options that are fragrance free and dye free. Just note you would like for us to use these products when placing your laundry service order.

Do you provide commercial laundry service?

Yes! Let us work with you to determine your needs and allow us to provide your business with competitive pricing and superior quaity and service! Drop us a line or give us a call!

I forgot to leave my laundry out on pick up day. What should I do?

Call Laundry Express at 316-847-9274 (WASH)! If one of our laundry service drivers is still in your area, we will make every effort to arrange for a pickup of your laundry or we can reschedule your pickup for you.

I have 100 pounds of laundry. Can I still get it delivered the next day?

We will do our best BUT very large orders may require extra time depending on our workload that day. We will notify you if we require extra time to complete your order. (And YES we do get 100 pound orders!)

Can you pick up and deliver to my place of work?

You bet! Just specify the details in your laundry service Pickup/Delivery Instructions.

It’s raining and I’m afraid my clean laundry will get wet. What should I do?

We bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry service items that are lost or damaged by the weather after it is delivered to you. Please select a drop-off site that’s protected from the elements, but if that if not possible call Laundry Express at 316-847-9274 (WASH) and let us reschedule your laundry delivery.

If there’s severe weather and the roads are unsafe will my laundry be returned on time?

If weather or other conditions in the Wichita area make driving unsafe during your scheduled laundry delivery time, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated as to any changes via phone, email and/or text.

What happens if you lose/damage some garments?

While we are known for our high quality laundry service in the Wichita area, mistakes can happen. If you believe an article has been lost or damaged please notify us within 24 hours of the laundry delivery and we will do our best to remedy the situation. Unfortunately we cannot be responsible for laundry that is lost or damaged after it’s dropped off at your home.